Loss Prevention Agent

December 5, 2017
Job Description

Loss Prevention Agent
Reporting directly to the Zone Loss Prevention Manager with dotted-line responsibility to the Store Manager, the Loss Prevention Agent is responsible for reducing inventory losses due to internal theft, shoplifting and paperwork errors.
Primary Responsibilities:
** This job posting is for 2 open positions – Toronto and Calgary, AB
External Theft Prevention
• The identification, prevention and apprehension as required of shoplifters in accordance with Michaels Loss Prevention Agent Training.
Loss Prevention Awareness
• Conduct training sessions for all store associates on the ways to identify and prevent losses due to shoplifting, employee theft and paperwork errors.
Physical Security Standards
• Conduct monthly facility inspections ensure all burglar/fire alarm systems, exterior and interior entry/exits, fire extinguishers and C.C.T.V. are functioning safely and properly.
Internal Theft
• The identification of employee theft and investigation as directed by the Zone Loss Prevention Manager.
Accident/Incident Investigations
• Document and communicate to the appropriate parties any incident, injury or illness related to the store.
Emergency Procedures
• Assist in all emergencies as required
Customer Service
• Ensures the highest level of customer service for all associates at all times.
• Maintain the department’s code of conduct and confidentiality.
• Conduct any other duties as requested by the Zone Loss Prevention Manager.
Job Requirements:
• Retail Loss Prevention experience is a must.
• Must understand the importance of shrinkage and margin control.
• Communication skills are needed to effectively interact with customers, store associates and management.
• Must be at least 18 years of age.
• High school education or equivalent in order to read and write, and perform basic math functions.
Job Type: Full-time
Salary: to be discussed
Job Location:
• The 2 Locations (Toronto, Calgary)
Required education:
• High school or equivalent
Required experience:
• Retail Store Loss Prevention: 2 years
Required license or certification:
• Valid Provincial Security Guard License required

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How to Apply

Please email resumes to solimanl@michaels.com

  • Posted by: solimanl
  • Company: Michaels Canada
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  • Location: Anywhere
  • Job type: Full-Time
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  • Job expires in: 36 days